1999 Victorian Fair Trading Awards for excellence in customer service The 1999 Victorian Fair Trading Awards were launched by the Attorney-General on Monday, 15 March 1999 at retail breakfast at the Grand Hyatt Melbourne. ABOUT THE AWARDS The Victorian Fair Trading Awards, an initiative of the Office of Fair Trading & Business Affairs, publicly recognise businesses for excellence in customer service. The Victorian Fair Trading Awards, are sponsored by the Australian Retailers Association - Victoria and are supported by the Rotary Districts of Victoria, Seniors Card, Ten Victoria, HIA, VACC, REIV, Internet Names Australia and Coles Supermarkets. Now in their fifth year, the Victorian Fair Trading Awards form part of the Victorian Good Business Program, established to educate traders on their rights and responsibilities and to encourage a fairer trading environment. The Fair Trading Awards for 1999, were presented at a gala reception at the Regent Theatre on 22 September. In announcing the winners of the Metropolitan Awards, the Director of the Office of Fair Trading and Business Affairs, Ms Jane Reynolds, said this year's entrants had been of a particularly high calibre. "The judges were faced with the very difficult task of choosing an overall winner from a quality field of entrants," Ms Reynolds said. "The winners are clearly committed to providing Victorians with outstanding customer service and complaints handling procedures." Command Dog Training School was voted the Service and Manufacturing Industry Winner (1-5 employees) for excellence in customer service. It is the only professional dog training school to have done so in the industry.